Care Management on the Upper West Side
Personal support. Practical follow-through.
I’m Michael Bernardi. I help older adults with everyday life and work with their families to keep care organized—from accompanying someone to an appointment to coordinating with aides, physicians, pharmacies, and assisted living staff.
Based on the Upper West Side, I bring a warm, attentive presence and a practical approach to getting things done.
When Care Gets Complicated
Sometimes the hardest part is knowing whom to call, which questions to ask, and how to get someone to follow through.
Preparing before an emergency.
Which hospitals have the specialists your loved one relies on? Where are their records, and who should be contacted? I help families organize this information ahead of time so it’s available when emergency professionals need it.
Getting past the phone tree.
A prescription went to the wrong pharmacy. A refill is waiting on a physician’s response. A prior authorization hasn’t been submitted. I follow up with offices, pharmacies, and insurers to identify what’s missing, reach the appropriate person, and keep the request moving.
Making sense of conflicting accounts.
The physician says one thing, assisted living staff report another, and your loved one has a different experience altogether. I help gather those perspectives, clarify what has actually happened, and bring unanswered questions back to the care team.
Following through at assisted living.
Living in a staffed community doesn’t eliminate the need for an advocate. I help families understand what support is being provided, raise concerns when something is missed, and ask whether a proposed service addresses an unmet need—or duplicates support already included.
Asking questions before adding expenses.
When additional services are recommended, I help families understand what they cover, why they’re being suggested, what they cost, and what alternatives may be available.
My role is to stay involved, ask thoughtful questions, and follow through—so families can make informed decisions and older adults have someone paying attention to their everyday experience.
How I Can Help
Everyday Support & Companionship
● Companionship, conversation, and outings
● Errands and help with everyday tasks
● Appointment accompaniment
● Help organizing paperwork and using everyday technology
Care Coordination & Advocacy
● Scheduling appointments and tracking next steps
● Coordinating with physicians, pharmacies, and care facility staff
● Organizing records, forms, and appointment information
● Helping coordinate aide schedules and support after a hospital stay
A Point Person for Families
● Keeping family members informed
● Following up on questions and outstanding tasks
● Communicating concerns to the appropriate care providers
● Adjusting practical arrangements as needs change
About Michael
My background includes pharmacy operations, hospitality, and private support for older adults in Manhattan, including residents of Atria Senior Living.
That experience has taught me that good support depends on both personal connection and careful coordination. Remembering how someone likes their day to unfold matters. So does making sure a form reaches the right office or an appointment gets scheduled.
I take time to listen, respect each person’s independence, and stay on top of the details. My aim is to be someone older adults feel comfortable with and families can rely on.
Let’s Find the Right Support
Tell me a little about your situation, what has become difficult to manage, and where an extra pair of hands would help. We can discuss whether my services are a good fit.
Prefer to reach out directly? Call or text (310) 766-4869, or email me.